Q: What are TrialBux?
A: TrialBux are the virtual currency (or digital dollars) that are exclusively accepted at the MyTrialBux online store. Trial Bux are accumulated at the users own pace and redeemed for valuable rewards such as gift cards, electronics, games and even cash rewards.


Q: How can MyTrialBux afford to do this?
A: Stores partner with MyTrialBux to present their relevant offers to our members. In exchange for allowing them to advertise to our members we are given a commission for sales that we help generate to the store's website.

Unlike other companies, however, MyTrialBux takes this commission and returns the majority of it to the consumer in the form of Trial Bux rewards.


Q: When can I redeem my TrialBux for rewards?
A: As soon as you have enough redeemable TrialBux in your account that matches or exceeds the reward amount you would like to receive.


Q: Is there a limit on the amount of times I can redeem my TrialBux for rewards each month?
A: No. You can accumulate them all month long and redeem them for one large reward at the end of the month. Or, you can build them up monthly (to a maximum of 6 months) until you want to redeem them for your desired reward(s). Or, you can redeem them several times weekly (even daily) if you like. It's totally up to you.


Q: How long does it take to receive my reward once I have redeemed my Trial Bux?
A: MyTrialBux rewards are released on a monthly net 15 basis. For example, rewards requested in January will be sent out on February 15th. 


Q: Why do I have to wait till the 15th of each month before my reward(s) are released?
A: This is done to verify that offer fraud has not occurred. At the beginning of each month our staff will carefully view your account to ensure that all your TrialBux were earned legitimately. Once approved, your reward(s) are scheduled for release on the 15th.

Physical rewards (ipads, coffee makers etc.) take approximately 14 business days from the 15th. Please keep in mind that business days do not include weekends or holidays. After your prize shipped, it can still be as long as 2 weeks before you receive your prize. Note: MyTrialBux is not responsible for lost or stolen items.
Non physical rewards (e-gift cards, paypal etc.) take approximately 2 to 4 business days from the 15th of each month.


Q: Is there a minimum age to participate?
A: You must be 16 years of age or older to participate.


Q: I tried to access my account and I received a message that it has been deactivated. Why?
A: There are number of actions that MyTrialBux considers cause for deactivation. These reasons include, but are not limited to, operating more than one account; searching or clicking unnaturally in violation of our terms of use; using bots or other software designed to defraud MyTrialBux in any way; posting verbiage, photos, or videos that encourage or teach other users to commit any action that violates our terms of use; posting inappropriately on our Facebook, Twitter, or any of our other social media sites; or posting inappropriately on our blog or social media sites.


Q: There are multiple people in our home. Can we each have our own account?
A: Only one account is permitted per household.


Q: I want to make sure I don't break any rules. Where can I find your terms of use?

A: All of our terms of use can be found here.


Q: How can I contact you?
A: Please submit a support ticket into us via our contact page. This will ensure you receive the fastest response time.



Note: This is our General FAQ, for more specifc questions and answers go to the department you have questions about.